Know The Rules Before Account Access
Our Legal notice explains the conditions that apply when you create, use or close an account with us. Access depends on local law, and we may ask you to complete phone verification before account access or request additional details when an account or withdrawal needs checking.
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Wallet records can include DANA, OVO, GoPay, QRIS, bank transfer or virtual account references, so you can match a transaction to your own account history. We do not treat a payment name as proof of identity by itself. If a policy question affects your access, send
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the account details requested through our support route rather than opening a second account. We can then check the relevant record and explain the next step in plain English.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.